QUALITY OBJECTIVES AND ASSESSMENT
The Total Quality Management (TQM) process begins with a definition of the specific quality objectives important to the client's business. Assessments are conducted to benchmark the business relative to standards agreed upon with the client.
TQM implementation is accomplished through team building and problem solving. The formation and effective functioning of teams is crucial to successful implementation. Once organized, the teams are trained in problem solving techniques, e.g. Brainstorming, Checklists, Data Collection, Tally Sheets, Histograms, Pareto Charts Flow Charts, Force Field Diagrams and Fishbone (Cause & Effect) Diagrams. More complex problems may require the use of Six Sigma methodologies.
IMPLEMENTATION & TRACKING
When the organized teams demonstrate effective functioning in problem solving situations, they select the problems to work on, as quality initiatives, that directly impact the designated objectives. As selected problems are resolved, summary reports to executive management are presented, highlighting the improvement in the designated quality objectives. Once in place, the process continues indefinitely as Continuous Improvement.
If your firm is contemplating TQM or Continuous Improvement, contact us for consulting and training assistance to initiate the process and develop it to where it is self-sustaining.