The founder of TQS, Robert A. Schwarz, has extensive experience in teams, suggestion systems, customer needs and overall total quality management that was integrated into the SIM process. He managed functions at Honeywell Incorporated covering marketing, manufacturing, communication, and employee involvement that included the top rated suggestion system in the United States and was one of the pioneers of quality circles, plus other employee driven team processes. Bob founded TQS in 1986 and proceeded to develop a process for employee suggestion systems and team management for his customers. Bob has used his training in engineering, behaviors, management and as a Baldrige process examiner to create a balanced approach to the processes generating ideas for improvement.